Your Impact

Asahi Beverages is currently looking to hire a highly motivated, best in class Consumer Relations Representative to join our team in Tullamarine. You will be responsible for providing a consistent, timely and professional responses to consumer contacts made via phone, email, social media and mail.

You will be required to take ownership and responsibility for the satisfactory resolution of consumer contacts and ensure that they are in accordance with Asahi Beverages policy and processes.

Key Responsibilities

• End-to-end cross functional ticket management process from initial enquiry to resolution for our consumers
• Identifying and escalating enquiries that pose significant business risk
• Being the subject matter expert across the alcohol and non-alcohol landscape, portfolio of brands and product offerings to provide appropriate resolution of all incidents, in a timely manner.
• Complete all required tagging and reporting on consumer contacts and sentiment
• Building strong working relationships with internal and external stakeholders

About You

You are a customer service expert, seeking a rewarding and impactful career that continuously challenges you. Other qualities we are looking for:

• High level of interpersonal & communications skills, written and verbal
• Ability to multitask and prioritise effectively in a fast-paced environment
• Adept at conflict resolution
• Proficient in Microsoft office

Why Asahi Beverages?

Asahi Beverages is a leading multi-beverage organisation with a rich and varied history. Our regional head office is based in Melbourne, with sales, manufacturing and distribution centres located across Australia and New Zealand. We produce and market some of Australia’s most iconic beverage brands, including Schweppes, Pepsi Max, Gatorade, Cool Ridge, Great Northern, Carlton Draught, Vodka Cruiser, Asahi Super Dry and Allpress coffee. We have a great track record of success, we work at pace, our teams are high-performing, and there’s always a lot going on. There are so many opportunities in our company for those ready to take them on!

We’re proud of who we are, and humble in how we work – we believe in creating a culture of excellence, innovation, and diversity. We offer a range of benefits such as product discounts, flexible work arrangements, health and wellness programs, and learning & development opportunities. We are passionate about our commitment to the communities we serve and are clear on our role in enhancing environmental sustainability and social responsibility.

We are a Circle Back Initiative employer and commit to responding to all applicants.