Customer Experience Analyst

Apply now Job no: 500431
Work type: Fixed Term - Full Time, Permanent - Full Time
Location: Sydney
Categories: Information Technology

Your Impact

This role will be reporting to the Customer Experience and Transformation Lead, as part of the Asahi Customer Strategy and Transformation team. You will be accountable for supporting the design and implementation of a customer service hub across Asahi that delivers exceptional customer service experiences, which delight our customers and make us easy to do business with.


This is a fixed term, six-month opportunity.


The opportunity:

Your key accountabilities will include, but are not limited to:

  • Assisting in conducting business process analysis and needs assessments
  • Assisting in defining business and workflow requirements through workshops and research
  • Developing data visualisations to enable business decisions e.g., cost-to-serve analysis
  • Assisting in Business Process Modelling that align with our Customer Value Proposition and future technical landscape
  • Designing future customer journey experiences across customer service scenarios
  • Assisting in detailing the technology and architecture that support customer service processes now and, in the future
  • Support in project management accountabilities, such as running day-to-day project rhythms, project management documentation and management of all project deliverables in-full and on-time
  • Building relationships and facilitating engagement with a diverse group of cross-functional stakeholders


About You

You’re a results driven person, seeking to join a high functioning & successful team, who is passionate about delivering exceptional customer experiences, through business enhancements and digitising processes. You’re someone who thrives on taking ownership, is a problem-solving detective with a keen eye for detail, who strives to get a resolution. With a strong ability to analyse data, juggle priorities and communicate results effectively, you’ll enjoy a position that offers variety and where you can make an impact.


Additionally, you have: 

  • Experience in customer-centred design including the design of new business processes or customer experiences
  • Experience developing customer-centred strategies, particularly involving changes to customer contact channels
  • Excellent written and oral communication, including the ability to design compelling presentation materials influence, build relationships and facilitate engagement with a diverse group of cross-functional stakeholders
  • Proficiency in Office Suite including Excel and PowerPoint


Why Asahi Beverages?

Asahi Beverages is one of the leading beverage companies in Australia and New Zealand with a rich and varied history. Comprising some of Australia and New Zealand’s most loved brands, the company’s Regional Hub is based in Melbourne with three Business Divisions - Asahi Lifestyle Beverages (formerly Schweppes Australia), Carlton & United Breweries (CUB) in Australia; and Asahi Beverages NZ, The Better Drinks Co and All Press Espresso in New Zealand.  There’s always a great deal going on and opportunities abound for those ready to take them!

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

Back to search results Apply now Refer a friend

Share this:

| More

Job Alert

Existing Applications

Sign in to update your details and check the progress of your application.