Your Impact

Asahi Beverages is currently looking to hire a best-in-class Customer Experience Specialist to join our team based in Southbank, Melbourne.

 If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for you!

Your key accountabilities will include:

• Take ownership of customer inquiries by utilizing strong problem-solving skills to identify, investigate, and resolve issues promptly, ensuring first-call resolution and delivering exceptional service in alignment with company standards.
• Work across multiple systems to find tailored solutions for our customers.
• Strive for positive customer feedback.
• Respond to any phone based or live chat queries.

About you

You are curious and seeking to work within a customer centric driven team that continuously challenges you. In addition you will have:

• Experience in an inbound customer service role involving problem solving, logistics, operations or inventory
• Experience working in an environment with structured KPI’s.
• Telephone etiquette that is second to none, exceptional customer interaction skills. 
• You excel in administration, demonstrating accuracy and efficiency to ensure smooth and effective contact centre support.
• Solution driven mindset.
• The ability to work across different systems including SAP, Salesforce & PCP.

What we offer

• A close-knit team who support and champion each other.
• Continuous coaching and learning opportunities.
• Awesome office environment with access to new product launches, tastings and events.

Please note, advertising will continue across the rest of December with next steps/further communication to commence from the week of the 6th of Jan.

Why Asahi?

Asahi Beverages is a leading multi-beverage organisation with a rich and varied history. Our regional head office is based in Melbourne, with sales, manufacturing and distribution centres located across Australia and New Zealand. We produce and market some of Australia’s most iconic beverage brands, including Schweppes, Pepsi Max, Gatorade, Cool Ridge, Great Northern, Carlton Draught, Vodka Cruiser, Asahi Super Dry and Allpress coffee. We have a great track record of success, we work at pace, our teams are high-performing, and there’s always a lot going on.  There are so many opportunities in our company for those ready to take them on!

We’re proud of who we are, and humble in how we work – we believe in creating a culture of excellence, innovation, and diversity. We offer a range of benefits such as product discounts, flexible work arrangements, health and wellness programs, and learning & development opportunities. We are passionate about our commitment to the communities we serve and are clear on our role in enhancing environmental sustainability and social responsibility.

We are a Circle Back Initiative employer and commit to responding to all applicants.