CRM Manager

Apply now Job no: 499502
Work type: Fixed Term - Full Time
Location: NZ
Categories: Corporate Support Functions




Your Impact:


Located in our Parnell Office, the CRM Manager is responsible for the complete content management of the Asahi Beverages Sales tools including the Customer Sales Portal, Field Sales iPad, CRM and ABNZ Corporate Website. Your role will be to strategically improve, evolve and manage these systems as the role acts as the subject matter expert for the agreed Commercial systems/Apps and drives strategic system solutions, systems maintenance, support and advice to the Commercial business and other units.



Other key responsibilities include:


  • Administrator and act as SME for CRM, iOS app, Customer Portal and other sales systems
  • Manage user access as required - create new users, configure and reset passwords
  • Maintain data integrity
  • Provide ongoing support and training to field teams and customers
  • Support the adoption strategy to gain a minimum of 85% of all ABNZ On Premise and Traditional customers ordering from the customer portal regularly by the end of 2021
  • Analyse customer and sales data and make recommendations to improve user experience
  •      Creation and maintenance of reports to support ABNZ senior leaders
  • Be the business representative in CAB – (Change Authorisation Board) for any system changes and developments.
  • Work with supply chain business partners on the roll out of the Warehouse Management System and its interdependences with Dynamics AX.
  • Maintain System performance by performing system monitoring and analysis and performance tuning
  • Work with Strategic Business Partners and wider IT on system developments and maintenance.     
  • Produce and deliver user training (internal and external)



About You


Known for you impeccable attention to detail, sense of humour and experience, you’ll be a true team player who genuinely enjoys supporting their team and is comfortable working at pace. With a strong ability to analyse complex data, juggle priorities and wear multiple hats in your role, you’ll also enjoy a position that offers variety and where you can make an impact.



Sound like you so far? Other pieces of the puzzle we’re looking for include:


  • Prior Experience administrating and developing digital platforms
  • Existing knowledge of Dynamics AX highly beneficial
  • People management and coaching experience
  • Advanced in MS Excel software program
  • Advanced MS Word capabilities and process mapping
  • Solid knowledge and understanding of CRM, ERP & App systems to complete changes & maintenance
  • Solid analytical ability to manage and interpret large amounts of data to make informed decisions
  • Well-developed engagement ability. Engage key internal stakeholders throughout the Commercial, Marketing, other units, I.T functions and external customers.
  • Influencing and negotiating ability to align stakeholders and customers to agreed actions
  • Degree in Systems Engineering, Information Systems or similar
  • Experience in a FMCG CRM role highly advantageous



Why Asahi Beverages?


Asahi Beverages is one of the leading beverage companies in Australia and New Zealand with a rich and varied history. Comprising some of Australia and New Zealand’s most loved brands, the company’s Regional Hub is based in Melbourne with three Business Divisions -Asahi Lifestyle Beverages (formerly Schweppes Australia) and Carlton & United Breweries (CUB) in Australia; and Asahi Beverages NZ and The Better Drinks Co. in New Zealand.  There’s always a great deal going on and opportunities abound for those ready to take them!










Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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