Customer Experience Manager

Apply now Job no: 499035
Work type: Permanent - Full Time
Location: NZ
Categories: Sales, Logistics/Procurement

About the Opportunity  

As the Customer Experience Manager, you will be the key link between our sales and delivery teams to ensure a high level of customer service is achieved throughout all sales channels. This includes providing support to our sales team with reporting, forecasting as well as processing customer orders.  


Key Responsibilities

  • Support the National Sales Team to ensure the right messaging and accurate information reaches sales in a timely and effective manner.
  • Responding to all customer queries, booking requests and quotes
  • Processing of customer orders and deliveries (incoming and dispatch)
  • Review, track and resolve customer complaints
  • Actively participate in weekly stock on hand meeting with sales team
  • Provide accurate inventory and stock on hand reports to ensure orders are supplied in full and on time
  • Lead the customer experience process and delivery by ensuring customer expectations are met and exceeded


About You

  • Prior experience in a logistics admin or customer service role
  • Excellent communication skills and able to manage stakeholder expectations
  • Strong customer service mind set
  • Computer savvy particularly with Microsoft Office and ERP systems experience will be highly regarded
  • Able to work under pressure and handle multiple, and often conflicting deadlines


Why Asahi?

Asahi Beverages is one of the leading beverage companies in Australia and New Zealand. With a rich and varied history, Asahi Beverages manufactures and markets quality alcohol and non-alcohol beverages, boasting a strong portfolio of established household brands and innovative, new-to-market products.

When you join us at Asahi Beverages you have an opportunity to make a significant contribution, while developing your career within an expanding FMCG company. It's an exciting time to join Asahi Beverages, one of the top beverage companies in Australia and New Zealand.


All applicants must have the legal right to work in New Zealand.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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